You’re likely reading this blog post today because you want to secure a well-paying customer service job. Such roles often pay little above minimum wage, but it’s not hard to find jobs that offer decent financial rewards.
If you want to forge, switch to or continue a career in customer services but you want to earn a comfortable living from your job, this handy guide will help you achieve that goal.
Take a look at the following five strategies to help you improve your chances of landing well-paid customer service jobs:
1. Revamp Your CV
Firstly, reviewing your CV and taking some positive steps to improve it makes sense. Many job seekers should realise they aren’t getting interviews because their CVs and cover letters fail them and decrease their job prospects.
Online platforms like Canva have plenty of stylish and professional CV examples that you can alter to suit your needs. Alternatively, get an expert CV writer to create an eye-catching example to wow potential employers.
Also, ensure you use specific keywords and phrases from job descriptions in your CVs – don’t use a generic CV that you send out to everyone.
2. Gain Some Industry Qualifications
It’s no secret that many employers hire people partly because of their education. Offering good customer service to people might come naturally to you, but an industry qualification or certification can help back up that fact when trying to land a well-paid job.
For example, City & Guilds and similar organisations offer NVQ qualifications and diplomas in Customer Service, and they’re perfect for people forging careers in customer-facing roles.
3. Improve Your Technical Knowledge
Employers also prefer candidates that have a multitude of skills they can offer businesses and other organisations.
For instance, knowing how to use CRMs like SalesForce and ZenDesk is advantageous for customer service roles – especially if you’re trying to land a call centre job.
If you have a technical skills black hole on your CV, consider doing part-time or Internet-based courses to improve your knowledge and give you certifications or qualifications upon course completion.
4. Use The Right Job Search Mediums
Using the right mediums or platforms for your job searching sessions makes sense. For example, searching on call centre recruitment sites is better than general job search websites if you want a telephone-based role.
Don’t forget that many sites offer apps you can use on your smartphone, and those apps will allow you to create alerts so you’ll get notified whenever a suitable role gets listed.
5. Work On Your Interview Skills
Last but not least, having a great CV and using the right job search mediums is only part of the journey to landing the perfect role. You must also know how to handle yourself in job interviews.
Attending an interview can be like going on a date; you both must get on well before anything can progress. If you conduct yourself professionally and impress the interviewer, you boost your chances of getting offered a job!
This is a collaborative post and may contain affiliate links